Job Responsibilities of a Technical Support Engineer

• Posted by Sushanth p March 7, 2018 - Filed in Technology - #computer systems engineering  #computer engineering career  #computer engineering jobs  - 138 views

  What is a technical support engineer?

  Technical support is a range of services through which assistance is provided to users when they have a problem using a product or service, whether it is the hardware or software of a computer on an Internet server, peripherals, electronic items, machinery, or any other equipment or device. In recent years there is a trend to provide isolated technical support, where a technician attaches to the computer over a remote connection request that has the capacity to store many memory jobs.

   

  Technical Support Dept. Functions

  • Manage the website of the institution.
  • Manage the email service.
  • Manage user management, virtual platform and instant messaging.
  • Manage the institutional telephone network.
  • Execute policies in the Internet service both wireless and data network.
  • Support users in operations of implementation or adaptation of computer services.
  • Detection and elimination of viruses and / or spyware.
  • Installation and maintenance of own software or commercial programs.
  • Installation and consolidation of internal or external components.
  • Recovery of deleted or destroyed data.
  • Preparation of manuals and operating guides.
  • Realization and control of security copies of the sensitive information of the company.
  • Inventory and control of hardware and software.
  • Interaction with NOC Technician.
  • Development of policies for the use of computer equipment.
  • Training of users.
  • Development of maintenance plans.
  • Establish security criteria.

  Full-time Technical Support Engineer Salary Vs Freelance Technical Support Engineer

  The starting pay for a full-time technical support engineer is $14.29 per hour, but the median salary goes around $21.25 per hour and the highest salary goes around $31.59 per hour whereas Freelance technical support engineers are very high in demand and their pay-scale starts from $23.26 per hour and median goes with $29.16 per hour and the highest goes around $35.41 per hour.

  Main Responsibilities of a Technical Support Engineer

  • Install and configure the computer applications
  • Monitor and maintain the computer networks
  • Troubleshooting, diagnosing and resolving the issue

  Establish and maintain a good working relationship with customers and other computer systems engineer.